InnerCircle FAQs

How does our VIP Loyalty program work?

By signing up to InnerCircle, in addition to monthly special offers and rewards automatically being loaded to your VIP loyalty card, you’ll also receive a free hot drink on registration and a special Shingle Inn treat on your birthday. We’ll also soon be introducing an exciting new way to earn even more rewards at your favourite Shingle Inn café so please stay tuned as our Loyalty program grows.

I don’t know where to find my Username & Password information?

Your Username and Password information is unique to you. You will need to create this information by using your email address and password of your choosing during the registration phase. All InnerCircle VIP Members must register their card (by completing a form) in order to create their username and password information.

How do I register for the VIP program?

Simply visit any Shingle Inn cafe and pick up your InnerCircle VIP Membership card, then visit us back here to register your card. You will need to use your Membership number, which can be found starting with “IC” under your card’s barcode panel. You will also need your unique verification code, which can be found under your membership number on the back of your VIP card.

Can I contact you for further assistance and support?

Sure thing! Simply complete our Support Request form below and we will get back to you as soon as possible. Please remember that the more information you can provide, the easier it is for us to assist quickly.

InnerCircle Support Request

  • This number can be found on the back of your InnerCircle VIP Membership card and will start with IC
  • Max. file size: 50 MB.
  • This field is for validation purposes and should be left unchanged.