Privacy Policy

Privacy matters.

Shingle Inn recognizes the importance of our customers’ privacy, and takes a number of steps to protect that privacy. The following discloses the information gathering and dissemination practices for personal information collected online, through the mail, our retail stores and with Shingle Inn’s wholesale account holders.

Shingle Inn Privacy Policy

Shingle Inn, and its parent, subsidiaries and affiliates (collectively, “Shingle Inn”), believes in protecting the privacy of its customers. The purpose of this privacy policy is to describe the kinds of information that we may gather about you; how we may use that information; how we protect it; when we may disclose it; and the choices you have regarding your information and to comply with the Australian Privacy Principles (“APPs”).

By visiting the Site, you are consenting to the practices described in the current version of this privacy policy. If you have visited the Site previously, please review the privacy policy again to be sure you are familiar with its present terms.

If you have any questions or concerns about the privacy or security of your information, you may contact us.

Non-Personal Information that We Collect

We automatically collect non-personally identifiable information from you when you visit our Site. This information includes your Internet Protocol (“IP”) address, which is the number automatically assigned to your computer whenever you access the Internet. We use your IP address to help diagnose problems with our server and to administer our Site.

We also collect non-personally identifiable information through the use of cookies. A cookie is an alphanumeric file that a Web site puts on your hard drive so that it can remember something about you while you are using the Site or when you return to the Site. Cookies make it easier for you to use our Site. We use a cookie in order to retain the contents in your shopping cart while you are checking out other areas on our Site. When you are done, the products in your cart are still there for you to buy. We also use cookies to gather certain aggregate usage information about the numbers and frequency of visitors to our Site and individual pages of our Site. This data helps us improve the appearance and usability of the Site. These cookies do not collect personally identifiable information nor do we combine information collected through these cookies with other personally identifiable information about you.

Shingle Inn, its advertisers and ad servers may also use cookies and other tracking technologies to determine on an anonymous basis which advertisements and promotions our Site users have seen and how users responded to them.

Personal Information that We Collect

We may collect your personally identifiable information, such as your name, address, email address, phone number and credit card number, in the course of processing your order, or when we otherwise communicate with you. For example, through order forms on our Site and in our catalog, and through signups for our mailing list located in our retail stores and at our wholesale accounts, we collect personally identifiable information necessary for shipping products that you purchase. We also may collect your financial information (like your credit card number and billing address) and your contact information (like your email address, phone number and shipping address).

If you make an application to become a franchisee or an employee we also may collect some sensitive information from you for the purposes of assessing your suitability including medical, education, financial and employment information.

If you respond voluntarily to a competition, survey or other interactive communications, we collect the responses and use the information to improve the quality and range of our own and/or our supplier’s products and services, or for the purposes of meeting any Notebook or Loyalty membership terms and/or competition terms you have first agreed to.

Information from Other Sources

Information that you give us may be combined with other personally identifiable information (such as order history and demographic information) from third-party sources to make our marketing efforts more efficient. Examples of other information we receive from third-party sources include updated delivery and address information, which we use to correct our records and deliver your next purchase or catalog more easily.

Uses of your Information

  • Financial information that is collected is used to bill you for products that you request. Contact information from the order form is used to send orders and information about our company to you.
  • If you register for email or if you provide your email address to us, we will send you emails. These emails will inform you of our launch of new products, of special sales, of promotional offers from our partners, of environmental issues we think are important, and of potential employment opportunities with Shingle Inn that you may find of interest, and of other events taking place in our stores near you.
  • We use your shipping address to ship your products to you and to send catalogs and other mailings to you. We use your billing address, if different than your shipping address, to verify your billing information. We never share our customer names or addresses, e-mail addresses or other personally identifiable information, other than to the extent described in the “Disclosures of Your Information” section below.
    You may opt-out of receiving future mailings or emails from us, see the “How to remove your name from our mailing, sharing or email list” section below.

Disclosures of Your Information

We do not disclose your personal information to other companies, persons or agencies, except for the purposes described below:

  • Service Providers: We employ other companies and individuals to perform certain services and functions on our behalf. Examples include operating and maintaining our Site, taking orders, delivering packages, sending postal mail and email, removing repetitive information from customer lists, analyzing data, providing marketing consultation and assistance, distributing customer surveys, processing credit card payments, and providing customer service. These companies have access to personal information needed to perform their services or functions, but may not use it for other purposes.
  • Affiliates and Partners: Sometimes we may send offers to selected groups of Shingle Inn customers.
  • For Your Protection and Ours:  We may release personally identifiable information when we believe it is appropriate to comply with applicable law regulation, legal process, or governmental request; enforce or apply our Terms of Use and other agreements; or protect the rights, property, or safety of Shingle Inn, our customers, our employees or others.
  • Business Transfers: As we continue to develop our business, we might sell or buy subsidiaries or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing privacy policy (unless, of course, the customer consents otherwise). Also, in the unlikely event that Shingle Inn or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.
  • Sharing: We may share your name and postal address with other reputable companies so they may send you catalogs about products of potential interest. We do not share credit card information or email address with these third parties. If you prefer that we not share your name and postal address with other companies, please see “How to remove your name from our mailing, sharing or email list” section below.
  • International and Third Party Disclosure of your Information: Some of our related entities and/or third party service providers are located in countries outside of Australia (including but not limited to United States of America, England, New Zealand, India, China and Philippines). Our contracts with these parties generally include an obligation for them to comply with Australian privacy law and this policy. We will take all reasonable steps necessary to ensure transferred information is kept secure as required by applicable data privacy laws. However, you acknowledge that, by agreeing to the disclosure of your Information to these entities outside of Australia, we will no longer be required to take reasonable steps to ensure the overseas recipient’s compliance with the Australian privacy law in relation to your Information and we will not be liable to you for any breach of the Australian privacy law by these overseas recipients and, on this basis, you consent to such transfer, processing, storage and/or disclosure.
  • With Your Consent: Other than as set out above, you will receive notice when information about you might go to third parties, and you will have the opportunity to choose not to share the information.

To Access, Correct, Update and/or Delete Personal Information that has been Collected.

You may request access to your personal information we have by contacting our Privacy Officer. We will provide you with access once you have proved your identity. If your request is unusual or onerous, you may be required to pay us a fee before we provide you access to your personal information. If your personal information is incorrect or you wish us to delete it, contact our Privacy Officer to update or delete it.

Sensitive information

With the exception of when you apply for a job or franchise with us, we will not collect, use or disclose sensitive information (such as health information or information about racial or ethnic origins or political or religious beliefs).

When you apply for a job with us through any electronic or internet application, we generally collect the following details from you: full name, date of birth, whether you are legally allowed to work in Australia, whether you are an Australia citizen, home address, contact telephone numbers, email address, employment records, your gender, contact details of next of kin and any factors that may impact your ability to undertake the relevant role. We may also require and collect a copy of your passport, drivers license and/or an equivalent identification card to confirm your identity and/or suitability for any role that may require parties to drive and/or travel overseas.

When you apply for a franchise with us, we will generally collect the following details from you: full name, address, marital status, language skills, health, criminal history, education, work experience, business experience, employment, financial position and credit check information. We may also require and collect a copy of your passport, drivers license and/or an equivalent identification card to confirm your identity.

Storage and Protection of Information

Your personal information may be stored by us in various forms including both electronic and hardcopy. You should be aware that there are inherent risks associated with the transmission of personal information via the internet, however, we will take reasonable steps to maintain the integrity and security of any personal information we have stored, including taking reasonable steps to prevent interference and loss, misuse, unauthorised access, modification or disclosure of such personal information.

How to Remove your Name from our Mailing, Sharing or Email List

Our Site provides you the choice to receive communications from us at the point where we request information about you.

The following are the options for removing your information from our database to not receive future communications, or to no longer receive our service, or to not share your name and address with other companies.

  1. You may send an email to [email protected]
  2. You may send mail to the following address: PO Box 7067, East Brisbane Q 4169
  3. You may call the following telephone number: 07 3891 9888

How to Correct your Name from Our Mailing, Sharing or Email List
This Site gives you the following options for changing and modifying information previously provided.

  1. You may send an email to [email protected]
  2. Send mail to the following postal address: PO Box 7067, East Brisbane Q 4169
  3. Call the following telephone number: 07 3891 9888

Protection of Personal Information

We want you to feel confident about using Shingle Inn or making purchases from Shingle Inn, and we are committed to protecting the personal information we collect. While we cannot guarantee security, we have implemented appropriate physical, electronic and managerial security procedures to help protect the personal information that you provide to us.

Children’s Privacy

If you are under 18, you may use our website only with the involvement of a parent or guardian. Should a child whom we know to be under 13 send personal information to us, we will use that information only to respond directly to that child to inform him or her that we must have parental consent before receiving his or her personal information.

External Links

If any part of the Shingle Inn Web site links you to other Web sites, those Web sites do not operate under this privacy policy. We recommend that you examine the privacy statements posted on those other Web sites to understand their procedures for collecting, using, and disclosing personal information.

Changes to this Privacy Policy

Shingle Inn may update this privacy policy in the future. We will notify you about material changes to this privacy policy by sending a notice to the e-mail address you provided to us or by placing a prominent notice on our Web site.

How to contact Us

If you have any queries or wish to make a complaint about a breach of this policy or the privacy principles of the Privacy Act 1988 (Cth) , you may contact us in any of the following ways:

  1. You may send an email to [email protected]
  2. You may send mail to the following postal address: The Privacy Officer Shingle Inn PO Box 7067, East Brisbane Q 4169
  3. You may call the following telephone number: 07 3891 9888

The Shingle Inn Privacy Offer will endeavour to respond within 30 days to your query or complaint and determine the steps that we will undertake to resolve your complaint.  We will contact you if we require any additional information from you and will notify you in writing of the relevant determination.

EFFECTIVE DATE: 2 November 2015

Terms of Use Agreement
This Web Site, Shingle Inn, (“Site”) is managed by Shingle Inn and its parent, subsidiaries and affiliates (collectively, “Shingle Inn”).

By using this Site, you agree to be legally bound by all the terms and conditions contained in this Terms of Use Agreement (“Agreement”). Please read these terms carefully. By using this Site you also represent that you are at least 18 years old, or you are at least the minimum legal age to enter into a contract in the jurisdiction in which you are viewing the Site. In addition, when you use any current or future version of this Site or any other Shingle Inn Web Site, you also will be subject to the terms and conditions of this Agreement. Please print a copy of this Agreement for your records.
We may, from time to time, modify the terms of this Agreement. When we make changes, we will post those changes here. Your use of the Site following any such modification constitutes your agreement to the terms of the modified Agreement.


Please review our privacy policy, which also governs your visit to the Site, to understand our privacy practices. The terms and conditions of our privacy policy are incorporated herein and made a part of this Agreement.


Shingle Inn does sell products for children, but it does not sell products to children. Shingle Inn only sells products to adults, ages 18 years and older, who can purchase them with a credit card. Shingle Inn reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion, including, without limitation, if Shingle Inn believes that user conduct violates applicable law or is harmful to the interests of Shingle Inn or its affiliates.


Shingle Inn® is a registered trademark of Shingle Inn All rights reserved.

This Site may refer to third-party trademarks.

All rights in the product names, company names, trade names, graphics, logos, page headers, button icons, scripts, product packaging, trade dress and designs of all Shingle Inn or third-party products or services, whether or not appearing in large print or with the trademark symbol, belong exclusively to Shingle Inn or their respective owners and are protected from reproduction, imitation, dilution, or confusing or misleading uses under national and international trademark and copyright laws. The use or misuse of these trademarks or any materials, except as permitted herein, is expressly prohibited, and nothing stated or implied on this Site confers on you any license or right under any patent or trademark of Shingle Inn or any third party.


All copyright rights in the text, images, photographs, graphics, user interface, and other content provided on the Site, and the selection, coordination, and arrangement of such content, are owned by Shingle Inn or its third-party licensors to the full extent provided under relevant Australian Copyright legislation and all international copyright laws. Under applicable copyright laws, you are prohibited from copying, reproducing, modifying, distributing, displaying, performing, or transmitting any of the contents of the Site for any purposes. Nothing stated or implied on the Site confers on you any license or right under any copyright of Shingle Inn or any third party.

The Site and the information contained in reference herein are for your personal, non-commercial use only. Except as otherwise specifically permitted herein, you shall not broadcast, duplicate, copy, reproduce, edit, manipulate, modify, publish, rent, sell, publicly display, perform, distribute, transmit, or circulate to anyone the contents of this Site, or use the contents of this Site in litigation, or for any commercial or promotional purposes, without the express written consent of Shingle Inn or its lawful successors and assigns.

Notice of Copyright Infringement

Shingle Inn respects the intellectual property of others. If you believe that your work has been copied and is accessible on this Site in a way that constitutes copyright infringement, please provide Shingle Inn with the following information:

Identification of the copyrighted work claimed to have been infringed;
Identification of the allegedly infringing material on the Site that is requested to be removed;
Your name, address, and daytime telephone number, and an email address if available, so that Shingle Inn may contact you if necessary;
A statement that you have a good faith belief that the use of the copyrighted work is not authorized by the copyright owner, its agent, or the law;
A statement that the information in the notification is accurate and, under penalty of perjury, that the signatory is authorized to act on behalf of the owner of an exclusive copyright right that is allegedly infringed, and
An electronic or physical signature of the copyright owner or someone authorized on the owner’s behalf to assert infringement of copyright and to submit the statement.

License and Site Access

Shingle Inn grants you a limited license to access and make personal use of this Site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Shingle Inn. This license does not include any resale or commercial use of this Site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this Site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, spiders or similar data gathering and extraction tools.

Neither this Site nor any portion of this Site may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Shingle Inn. You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Shingle Inn and our affiliates without express written consent. You may not use meta tags or any other hidden text using Shingle Inn’s name or trademarks without the express written consent of Shingle Inn. Any unauthorized use terminates the permission or license granted by Shingle Inn.

You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Shingle Inn so long as the link does not portray Shingle Inn or its products or services in a false, misleading, derogatory, or otherwise offensive manner. You may not use any Shingle Inn logo or other proprietary graphic or trademark as part of the link without express written permission. You may not make any other part of this Site, other than the home page of the Site, available as part of another service by “deep linking,” or otherwise, without prior written permission from Shingle Inn.

Third Party and Co-Branded Web Sites

This Site may contain hyperlinks (“links”) to Web Sites operated by persons or entities other than Shingle Inn (“third-party Web Sites”) or to co-branded Web Sites operated by a third party, including affiliates (“co-branded Web Sites”). We provide such links for your reference and convenience only. A link from Shingle Inn to a third-party Web Site does not imply or mean that we endorse the content on that third-party or co-branded Web Site or the operator or operations of that Web Site. You are solely responsible for determining the extent to which you use any content at any third party or co-branded Web Sites to which you might link from our Site. Shingle Inn is is not responsible or liable for any loss or damages incurred as a result of any dealings with any third-party web site or co-branded web site, any merchant or operator of a third-party web site or co-branded web site, or any other person with whom you engage in any transaction.

Your Responsibilities

You agree to comply with all applicable law in connection with your use of the Site, and such further limitations as may be set forth in any written or on-screen notice from Shingle Inn. As a condition of your use of the Site, you warrant that you will not use the Site for any purpose that is unlawful or prohibited by this Agreement. All information that you provide in connection with a purchase or transaction or other monetary transaction interaction with this Site or any co-branded Web Site will be accurate, complete, and current. You will pay all charges incurred by users of your credit card, debit card, or other payment method used in connection with a purchase or transaction or other monetary transaction interaction with Shingle Inn or any co-branded Web Site at the prices in effect when such charges are incurred. You will pay any applicable taxes, if any, relating to any such purchases, transactions or other monetary transaction interactions.

By using this Site, you agree not to violate or attempt to violate the security of the Site, including, without limitation, actions such as:

Accessing data not intended for you or logging into a server or account that you are not authorized to access;
Attempting to probe, scan, or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization;
Attempting to interfere with service to any user, host, or network, including, without limitation, by way of submitting a virus to or overloading, “flooding,” “spamming,” “mailbombing,” or “crashing” the Site;
Sending unsolicited email, including promotions and/or advertising of products or services, and
Forging any TCP/IP packet header or any part of the header information in any email or posting.

Risk of Loss

All products purchased from the Site are transported and delivered to you by an independent carrier not affiliated with, or controlled by, Shingle Inn. Title to products purchased on the Site, as well as the risk of loss for such products, passes to you when Shingle Inn delivers these items to the carrier.

Product Information

Shingle Inn attempts to be as accurate as possible in describing its products. We do not warrant that product descriptions or other content of this Site are accurate, complete, reliable, current, or error-free. Most Shingle Inn products displayed on the Site are available in Shingle Inn bakery cafes throughout Australia. In some cases, merchandise displayed for sale at the Site may not be available in Shingle Inn bakery cafes. Unless otherwise stated, the prices displayed at the Site are quoted in Australian Dollars.

The Shingle Inn Guarantee

Shingle Inn guarantees every product we make. If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, you may return the product to the store from which you bought it or to Shingle Inn for repair, replacement, or refund in accordance with Shingle Inn’s warranty policy. Damage due to wear and tear will be repaired at a reasonable charge.

Disclaimer of warranties and limitations on liability

This site is provided by Shingle Inn on an “as is” and “as available” basis. To the maximum extent permitted by law, Shingle Inn makes no representations and warranties of any kind, express or implied, as to the operation of this site or the information, content, third-party content, materials, products, services or linked services provided on or through this site, including without limitation, that the information provided through the site will be free from error, omission, interruption, defect, or delay in operation, or from technical inaccuracies or typographical errors; that the site will be available at any particular time or location; that defects or errors in the service will be corrected; or that the content on the site is free of viruses or other harmful components. any information on this site is subject to change without notice, and we disclaim all responsibility for these changes. you expressly agree that your use of this site is at your sole risk.

To the maximum extent permitted by law, Shingle Inn disclaims all warranties, express of implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose.

In no event will Shingle Inn, or any party involved in creating, producing, or delivering this site, be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidential, exemplary, punitive, special and consequential damages or any damages of any type or nature arising out of your access, use, misuse, or inability to use this site or any linked sites or services; in the event a third party intercepts or decrypts any transmission of information that you provide to shingle inn through the site; or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus, or line or system failure, whether in an action under contract, negligence, tort, strict liability, or any other theory, even if we have been previously advised of the possibility of such damages. certain states or jurisdictions do not allow limitations on implied warranties or the exclusion or limitation of certain damages. if these laws apply to you, some or all of the above diclaimers, exclusions, or limitations may not apply to you, and you may have additional rights.

Applicable Law and Disputes

This Agreement, your rights and obligations, our rights and obligations, and all actions contemplated by this Agreement will be governed by the laws of Australia and Queensland, without regard to principles of conflicts of law and as if this Agreement were a contract wholly entered into and wholly performed within the State of Queensland. This Agreement will not be governed by the United Nations Convention on Contracts for the International Sale of Goods.

Any dispute relating in any way to your visit to Shingle Inn or to products you purchase through Shingle Inn may be submitted to confidential arbitration in Brisbane, Queensland, Australia, except that, to the extent you have in any manner violated or threatened to violate Shingle Inn’s intellectual property rights, Shingle Inn may seek injunctive or other appropriate relief , and you consent to exclusive jurisdiction and venue in such courts. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.


You agree to defend, indemnify, and hold harmless Shingle Inn and its affiliates, successors and assigns, and its and their directors, officers, employees, agents, co-branders or other partners from and against any and all allegations, claims, demands, actions, causes of action, proceedings (whether threatened or pending), orders, damages, losses, liabilities, costs and expenses, including reasonable attorney’s fees and other legal expenses, and judgments of any kind of nature, incurred by Shingle Inn arising out of or relating to your use of the Site, your violation of this Agreement, or your violation of any rights of another.

Miscellaneous Legal Provisions

We may discontinue the Site at any time and for any reason, without notice. We may change the contents, operation, or any and all other features of the Site at any time for any reason, without notice. We may discontinue or restrict your use of the Site at any time for any reason, without notice.

You agree that no joint venture, partnership, employment, or agency relationship exists between you and Shingle Inn as a result of this Agreement or your use of this Site. Nothing contained in this Agreement is in derogation of Shingle Inn’s right to comply with governmental, court, and law enforcement requests or requirements relating to your use of this Site or information provided to or gathered by Shingle Inn with respect to such use. A printed version of this Agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

The failure of Shingle Inn to enforce any provisions of this Agreement or respond to a breach by you or other parties shall not in any way waive its right to enforce subsequently any terms or conditions of this Agreement or to act with respect to similar breaches.

If any provision in this Agreement is invalid or unenforceable under applicable law, the remaining provisions will continue in full force and effect, and the invalid unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision.

This Agreement is the entire and final Agreement regarding our Site and its content, and supersedes any prior or contemporaneous communications between Shingle Inn and you regarding our Site and its contents.

All rights not expressly granted herein are hereby reserved.