Family the ‘key to success’

Recent weeks have seen the arrival of Shingle Inn at Glenfield Mall: a family-owned café chain, originating in Brisbane, Australia, with a heritage of more than 83-years behind it and 48 Australian stores.

This is the first of what will hopefully be numerous Shingle Inn cafes in New Zealand says second generation owner and co-Director, Andrew Bellchambers.

“We are already looking at other locations and hope to open another four cafes this year,” he said.

“The original Shingle Inn, built in 1936, with its wood panelled walls and chandeliers created an unrivalled atmosphere, but it was the quality of the cakes and freshly prepared lunches that kept people coming back,” says Andrew. “As a result, the café became known as a unique location in which to spend time and create memories with friends and family.”

Andrew says the fact Shingle Inn has only ever been owned by two families has ensured the continuity of product, tradition and family culture of the business has survived multiple generations.

“That family culture has been solidified in the business with the introduction of franchisees and their own families who now represent our brand,” says Andrew. “Our continued growth is a direct result of their passion for the brand.”

Prior hospitality experience is not vital to running a successful Shingle Inn Café, rather a passion for people and the ability to adapt to an ever-changing environment are the cornerstones of success according to Andrew.

The company’s newest franchisee and the first one in New Zealand is Bozena Barber who undoubtedly fills the criteria.

“I am looking forward to meeting all our customers and welcoming them to our store,” says Bozena. “I have learned so much about hospitality over the past months and especially about the importance of making the perfect coffee. I promise you will love it.”

Opening Hours

Monday to Wednesday           8.30am – 6pm

Thursday & Friday                  8.30am – 9pm

Saturday                                 8.30am – 6pm

Sunday                                    10am – 5.30pm